Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using Wasapia ("Service", "Platform", "we", "us", or "our"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you may not use our Service.

2. Description of Service

Wasapia provides a WhatsApp automation platform that enables businesses to:

• Send automated and personalized WhatsApp messages
• Manage WhatsApp campaigns and workflows
• Integrate with CRM systems and other business tools
• Access analytics and reporting features
• Utilize AI-powered chatbots for customer interactions

3. Account Registration and Security

3.1 Account Creation

To use our Service, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete registration information
• Maintain and update your account information
• Have a valid WhatsApp Business account

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access
• Using strong passwords and enabling two-factor authentication

4. Acceptable Use

4.1 Permitted Uses

You may use our Service for legitimate business communications, including:

• Customer support and service messages
• Marketing campaigns (with proper consent)
• Transactional notifications
• Appointment reminders and confirmations

4.2 Prohibited Uses

You may not use our Service to:

• Send spam, unsolicited messages, or bulk messaging without consent
• Distribute malicious software, viruses, or harmful content
• Engage in phishing, fraud, or deceptive practices
• Violate any laws, regulations, or third-party rights
• Harass, abuse, or threaten other users
• Impersonate any person or entity
• Interfere with or disrupt our Service or servers
• Attempt to gain unauthorized access to our systems

5. WhatsApp Business Compliance

You acknowledge and agree to comply with:

• WhatsApp Business Terms of Service
• WhatsApp Business Policy
• WhatsApp Commerce Policy (if applicable)
• All applicable messaging and communication regulations

Important: Violations of WhatsApp's policies may result in suspension or termination of your WhatsApp Business account and our Service.

6. Data and Content

6.1 Your Content

You retain ownership of all content you upload or transmit through our Service. You grant us a limited license to process, store, and transmit your content solely for the purpose of providing our Service.

6.2 Data Processing

We process your data in accordance with our Privacy Policy. You are responsible for ensuring you have the necessary rights and consents to process your customers' data.

6.3 Content Standards

All content must be:

• Truthful and not misleading
• Compliant with applicable laws and regulations
• Respectful and not offensive or harmful
• Original or properly licensed

7. Payment and Billing

7.1 Subscription Plans

Our Service is offered through various subscription plans with different features and usage limits. Pricing is available on our website and may be updated from time to time.

7.2 Payment Terms

• Payments are due in advance based on your selected billing cycle
• All fees are non-refundable unless otherwise specified
• We may suspend your account for non-payment
• You authorize us to charge your payment method automatically

7.3 Usage-Based Charges

Some features may incur additional charges based on usage, such as:

• Number of messages sent
• API calls and integrations
• Premium support services

8. Service Availability

We strive to maintain high service availability, but we cannot guarantee:

• 100% uptime or uninterrupted service
• Immediate message delivery
• Compatibility with all devices or systems
• Error-free operation

We may perform maintenance, updates, or modifications that temporarily affect service availability.

9. Intellectual Property

9.1 Our Rights

We retain all rights, title, and interest in our Service, including:

• Software, algorithms, and technology
• Trademarks, logos, and branding
• Documentation and user guides
• Aggregated and anonymized data insights

9.2 Your Rights

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use our Service during your subscription period.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount you paid for the Service in the 12 months preceding the claim
• We are not liable for indirect, incidental, special, or consequential damages
• We are not responsible for third-party services or content
• You use our Service at your own risk

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from:

• Your use of our Service
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Your content or data

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting our support team or through your account settings.

12.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms or our policies
• Fail to pay required fees
• Engage in fraudulent or harmful activities
• Violate WhatsApp's policies

12.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• We may delete your data after a reasonable period
• Outstanding fees remain due
• Certain provisions of these Terms survive termination

13. Changes to Terms

We may modify these Terms from time to time. We will notify you of material changes by:

• Posting updated Terms on our website
• Sending email notifications
• Displaying notices in our platform

Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

14. Governing Law and Disputes

These Terms are governed by [Your Jurisdiction] law. Any disputes will be resolved through:

• Good faith negotiations
• Binding arbitration if negotiations fail
• Courts of [Your Jurisdiction] for injunctive relief

15. Contact Information

If you have questions about these Terms, please contact us: