Terms and Conditions of Service

Last updated: September 10, 2025

Important: These Terms and Conditions constitute a legally binding agreement. Please read them carefully before using our service.

1. Identification of the Service Provider

These Terms and Conditions govern the use and contracting of the platform Wasapia, owned by Disfuse, with registered address at Harju maakond, Tallinn, Tartu, mnt 67, 10115, Estonia, registered in the Estonian Commercial Register, hereinafter referred to as "THE PROVIDER."

Contact email: hello[a]wasapia.com. Modify [a] with @. This is to prevent spam bots.

2. Purpose of the Service

THE PROVIDER offers business users (hereinafter, "THE CLIENT") an online service for automatic transcription and storage of transcripts of phone calls made between THE CLIENT and their end customers. The service does not retain voice recordings, only the text resulting from transcription.

3. Acceptance of the Terms

Registration on the platform and use of the service constitute express acceptance of these Terms and Conditions, including the acceptance of Annex I – Data Processing Agreement.

4. Client Obligations

  • Use the service in compliance with applicable laws, particularly data protection and telecommunications regulations.
  • Obtain informed and valid consent from end users when required, and comply with the information duties under Article 13 of the GDPR.
  • Not use the service for unlawful purposes or in a manner contrary to good faith or public order.
  • Indemnify THE PROVIDER against any claims resulting from THE CLIENT's failure to comply with applicable laws.

5. Liability of the Provider

  • THE PROVIDER is not responsible for the content of transcripts nor for the use THE CLIENT makes of them, providing only the technical service.
  • THE PROVIDER does not guarantee uninterrupted availability of the service but will use reasonable efforts to maintain an uptime of 99%.
  • THE PROVIDER shall not be liable for:

a) Temporary service downtime due to maintenance, technical issues, or force majeure.

b) Indirect damages, loss of profit, or loss of business reputation.

In any case, THE PROVIDER's total liability shall not exceed the total amount invoiced to THE CLIENT in the last three (3) months.

6. Intellectual Property

The software, designs, and contents of the platform are the exclusive property of THE PROVIDER. THE CLIENT retains ownership of their data and transcripts. AI models and algorithms used or trained in the provision of the service do not grant any intellectual property rights to THE CLIENT.

7. Term and Termination

  • The contract remains valid as long as THE CLIENT maintains an active account.
  • Either party may terminate the contract at any time by giving 15 days' prior notice.
  • THE PROVIDER may suspend or cancel the service immediately in case of breach by THE CLIENT.
  • Payments already made will not be refunded unless termination is due to a material breach by THE PROVIDER.

8. Pricing, Billing and Refund Policy

  • Service prices are displayed on the website/app and may be modified with at least 15 days' prior notice.
  • Billing will be carried out monthly or annually depending on the chosen plan.
  • Non-payment entitles THE PROVIDER to suspend the service until payment is settled.
  • Refunds will not be issued once the service has been provided, except in cases of error attributable to THE PROVIDER.

9. Incident Resolution and Support Procedure

  • THE CLIENT may report incidents or request support through [support email] or the user dashboard.
  • THE PROVIDER commits to respond within a maximum of 72 business hours.
  • Resolution times are not guaranteed unless specific SLAs are agreed under a separate contract.

10. Right to Modify the Terms

THE PROVIDER may amend these Terms and Conditions by notifying THE CLIENT at least 15 days in advance. Continued use of the service after such notice shall constitute acceptance of the modifications.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Estonia. Any disputes shall be submitted to the Courts and Tribunals of Tallinn (Estonia).

📌 Annex I – Data Processing Agreement (GDPR)

1. Subject Matter

THE PROVIDER shall act as DATA PROCESSOR, processing on behalf of THE CLIENT (DATA CONTROLLER) the personal data derived from phone call transcripts.

2. Purpose

The sole purpose of the processing is to provide transcription, storage, and access to transcripts through the platform.

3. Types of Data

The processed data may include: phone number, name, email addresses, and any other personal information communicated during phone calls and captured in the transcript.

4. Obligations of the Processor (THE PROVIDER)

THE PROVIDER undertakes to:

a) Process data only in accordance with THE CLIENT's documented instructions.

b) Implement appropriate technical and organizational security measures (encryption in transit and at rest, access control, backups).

c) Ensure confidentiality of authorized personnel.

d) Not disclose data to third parties except where required by law.

e) Delete or return all personal data at the end of the service.

f) Assist THE CLIENT in responding to data subject rights requests.

5. Sub-processing

  • THE CLIENT authorizes THE PROVIDER to engage third-party providers (e.g., Google Cloud, Amazon Web Services, OpenAI, Twilio) for service provision.
  • Such providers may be located outside the EU. In such cases, transfers shall be safeguarded through the use of Standard Contractual Clauses (SCCs) adopted by the European Commission or other GDPR-compliant guarantees.

6. Duration

This Data Processing Agreement remains in force for the duration of the contractual relationship between the parties.

📌 Electronic Acceptance

By accepting the Terms and Conditions during the registration process, THE CLIENT acknowledges having read and accepted both the general Terms and Conditions and this Data Processing Agreement.

Contact Information

If you have questions about these Terms and Conditions, please contact us at: hello[a]wasapia.com

Legal Notice: These Terms and Conditions constitute a legally binding agreement between you and Disfuse. Please read them carefully and consult with legal counsel if you have any questions about your rights and obligations.