Cookie policy

1. What are cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They help us provide you with a better experience by:

• Remembering your preferences and settings
• Enabling certain functionality and features
• Analyzing how our website is used
• Personalizing your experience
• Providing relevant advertising (where applicable)

2. Types of cookies we use

2.1 Essential cookies

These cookies are necessary for our website to function properly and cannot be disabled. They include:

2.2 Functional cookies

These cookies enable enhanced functionality and personalization:

2.3 Analytics cookies

These cookies help us understand how visitors interact with our website:

2.4 Marketing cookies

These cookies are used to deliver relevant advertisements:

3. Third-party cookies

We work with trusted third-party services that may place cookies on your device:

3.1 Analytics services

• Google Analytics: Website analytics and insights
• Mixpanel: User behavior analytics
• Hotjar: User experience and heatmap analysis

3.2 Marketing and advertising

• Google Ads: Online advertising and conversion tracking
• Facebook Pixel: Social media advertising and analytics
• LinkedIn Insight Tag: Professional network advertising

3.3 Customer support

• Intercom: Customer messaging and support chat
• Zendesk: Customer support and ticketing

3.4 Content and integration

• YouTube: Embedded videos and content
• CDN services: Content delivery and performance

4. Cookie duration

Cookies have different lifespans:

4.1 Session cookies

These are temporary cookies that are deleted when you close your browser. They're used for essential functions like maintaining your login session.

4.2 Persistent cookies

These cookies remain on your device for a set period or until you delete them. Duration varies by purpose:

• Preference cookies: 1-12 months
• Analytics cookies: 1-24 months
• Marketing cookies: 1-13 months
• Security cookies: 1-12 months

5. Managing your cookie preferences

5.1 Cookie consent banner

When you first visit our website, you'll see a cookie consent banner where you can:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences
• Learn more about each cookie type

5.2 Browser settings

You can also manage cookies through your browser settings:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Site permissions > Cookies and site data

5.3 Opt-out tools

For specific third-party services, you can opt out directly:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Facebook: Facebook Ad Preferences
• Google Ads: Google Ad Personalization

6. Impact of disabling cookies

If you disable certain cookies, you may experience:

6.1 Essential cookies

6.2 Functional cookies

• Loss of personalized settings and preferences
• Need to re-enter information on each visit
• Reduced functionality of certain features

6.3 Analytics cookies

• We cannot improve our website based on usage data
• No impact on your user experience

6.4 Marketing cookies

• Less relevant advertising
• More generic marketing content
• Reduced personalization in communications

7. Mobile apps and SDKs

Our mobile applications may use similar tracking technologies:

• Device identifiers: Unique identifiers for analytics and personalization
• Local storage: Data stored locally on your device
• Push notification tokens: For sending relevant notifications
• Analytics SDKs: Third-party analytics tools

You can manage these through your device settings:

• iOS: Settings > Privacy & Security > Tracking
• Android: Settings > Privacy > Ads

8. Data security and privacy

We implement security measures to protect cookie data:

• Secure cookies: Transmitted only over HTTPS
• HTTPOnly cookies: Cannot be accessed by JavaScript
• SameSite attributes: Protection against CSRF attacks
• Regular audits: Review and cleanup of unused cookies

9. International transfers

Some of our third-party services may transfer cookie data internationally. We ensure adequate protection through:

• Privacy Shield frameworks (where applicable)
• Standard Contractual Clauses (SCCs)
• Adequacy decisions by regulatory authorities
• Appropriate technical and organizational measures

10. Updates to this policy

We may update this Cookie Policy to reflect:

• Changes in our cookie usage
• New third-party services
• Legal or regulatory requirements
• Improvements to our privacy practices

We will notify you of significant changes through:

• Updated consent banners
• Email notifications
• Notices in our platform

11. Contact us

If you have questions about our cookie practices, please contact us: