Frequently Asked Questions About Our AI Phone Agent Service
We know adopting call automation raises questions. That's why we've put together the most common FAQs, with clear answers so you understand how our service works and what makes it different.
1. What plans or packages are available?
We offer several subscription packages, tailored to your business needs.
Each plan includes a set number of minutes, and you choose the one that fits best.
The best part: our rates are highly competitive, designed so businesses of any size can access AI phone agents. We don't just mean "cheap," but smart, fair plans with added value and no hidden costs.
Our pricing philosophy
- Transparent pricing with no hidden fees
- Scalable plans that grow with your business
- Competitive rates that provide excellent value
- Flexible options for different business sizes and needs
2. What's included in each plan?
Every package includes:
- A dedicated phone line
- Automatic call transcription platform
- Email summaries, with task list options and call qualification
- Customized AI agent training for your business
- Ongoing technical support from our in-house team
- Calendar integration (Google Calendar or others)
Depending on the plan, additional minutes and advanced features are included.
Standard features across all plans
- 24/7 availability for your AI phone agent
- Natural language processing for human-like conversations
- Call recording and transcription for quality assurance
- Customizable responses tailored to your business
- Integration capabilities with your existing systems
3. Who will be my AI agent?
We don't use generic bots. We have an exclusive registry of trained agents and select the one best suited for your business, ensuring the right tone and industry knowledge.
Customized training process
- Industry-specific knowledge for your business type
- Brand voice alignment to match your company culture
- Product and service training on your specific offerings
- Ongoing optimization based on call performance and feedback
4. How do I set up the service? Do I need to do anything?
Super simple:
- Register on our platform, creating a user and password
- For the first 5 days free trial, we handle everything: configuration, testing, support, adjustments
You only need to validate that the service works as expected.
Billing starts on day 7, once your agent is fully operational.
Setup process breakdown
- Day 1: Account creation and initial configuration
- Days 2-3: AI agent training and customization
- Days 4-5: Testing and fine-tuning
- Days 6-7: Final validation and go-live preparation
5. How does billing work?
Billing is monthly in advance. Your billing date activates the next full month of service.
Billing details
- Monthly cycles for predictable costs
- No long-term contracts required
- Easy cancellation with 30-day notice
- Usage tracking to monitor your minutes
- Automatic renewal unless cancelled
6. Are the minutes unlimited?
No. Each plan includes a fixed number of minutes.
Need unlimited minutes? We can create a custom quote based on your call volume.
Understanding minute allocation
- Incoming calls count toward your monthly minutes
- Outbound calls (if included in your plan) also count
- Unused minutes do not roll over to the next month
- Overage charges apply if you exceed your plan limit
- Upgrade options available mid-cycle if needed
7. Does my business need to configure anything else?
No. We handle the entire setup and provide ongoing support.
We also have an in-house development team, so we're not resellers. All technology and support are 100% our own.
What we handle for you
- Phone number setup and configuration
- AI agent training and customization
- System integration with your existing tools
- Ongoing maintenance and updates
- Technical support whenever you need it
8. What makes your service different?
- Direct, constant support (no middlemen)
- Exclusive AI agent training tailored to each client
- Competitive pricing plans with added services included
- 5-day free trial with full onboarding
- 100% proprietary technology (no third-party reselling)
Our competitive advantages
- In-house development means faster updates and better support
- Custom training ensures your AI agent understands your business
- No reseller markup keeps costs competitive
- Dedicated support team provides personalized assistance
- Proven technology with thousands of successful implementations
9. Can I customize the AI agent's responses?
Yes, absolutely. We provide full customization of your AI agent's responses, tone, and behavior.
Customization options
- Brand voice and personality alignment
- Product knowledge and service information
- Call handling procedures and escalation rules
- Response templates for common scenarios
- Integration workflows with your business processes
10. What happens if I exceed my monthly minutes?
If you exceed your monthly minute allocation, we offer several options:
- Overage charges at a competitive rate
- Plan upgrade to a higher tier
- Custom plan tailored to your actual usage
- Usage optimization to reduce unnecessary calls
11. Can I integrate the AI agent with my existing systems?
Yes, our AI phone agents integrate with most popular business systems:
- CRM platforms (Salesforce, HubSpot, etc.)
- Calendar systems (Google Calendar, Outlook)
- Booking systems and appointment schedulers
- E-commerce platforms and payment processors
- Customer databases and contact management tools
12. How do I monitor and analyze call performance?
We provide comprehensive analytics and reporting:
- Call volume and duration tracking
- Customer satisfaction metrics
- Lead qualification and conversion rates
- Response time and resolution statistics
- Custom reports tailored to your business needs
13. What kind of support do you provide?
Our support includes:
- 24/7 technical support for urgent issues
- Business hours support for general inquiries
- Training sessions for your team
- Regular check-ins to ensure optimal performance
- Documentation and knowledge base access
14. Can I cancel or change my plan anytime?
Yes, we offer flexible terms:
- No long-term contracts required
- 30-day cancellation notice
- Plan changes can be made mid-cycle
- Prorated billing for plan upgrades
- Easy account management through our platform
Conclusion
Our goal is to deliver a transparent, competitive, and easy-to-implement service.
In short: we give you everything you need so your AI agent can start working from day one—seamlessly and with full support from our dedicated team.
We believe in making AI phone agents accessible to businesses of all sizes, with clear pricing, comprehensive support, and proven results. Our commitment is to help you succeed with AI automation, not just sell you a service.
Ready to get started? Take advantage of our 5-day free trial and see how our AI phone agent can transform your customer service and business growth.
